Please find below some of our most Frequently Asked Questions (FAQs). If your question isn't answered here please submit your enquiry using CONTACT US page or by sending us email at supportATjoystreet.com.au or by post to 5 Kilian Street, Winston Hills NSW 2153. We will try to respond within 3-4 business days.
HOW DO I PLACE AN ORDER?
After carefully choosing your correct size or color choice and after entering any personalisation text, click "Add to Cart" button.
You will then be directed to our Cart page where you can review your item(s) and you can then proceed to enter Shipping Address in order to process your order.
HOW TO ADD MULTIPLE PRODUCTS IN A SINGLE ORDER?
You can add as many item(s) as you want in your shopping cart. You can click "Add to Cart" button on the product page to ensure your cart captures all the multiple products.
WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept all major debit cards and credit cards. You can choose to pay via PayPal as well. We have partnered with AfterPay, Latitude Pay, Humm and Klarna to provide you with more option to buy now, and pay later.
HOW DO I KNOW MY ORDER HAS BEEN PROCESSED?
Once your payment has been successful and order has been processed. you will get invoice from us on the email address you mentioned during Checkout process.
DO I NEED TO HAVE ACCOUNT TO PLACE ORDER?
No, creating account or registering with us is optional.
CAN I UPDATE ADDRESS ON MY ORDER?
We can only update your address before order has been processed. Since that window is very short, we request you to get in touch as soon as you can on the same day you placed the order.
HOW DO I CANCEL AN ORDER?
We process orders as soon as we receive them, hence cancellation are extremely time-sensitive. If you need to cancel your order please reach out to supportATjoystreet.com.au immediately.
CAN I EDIT AN ORDER LATER?
We process orders as soon as we receive them, hence edits are extremely time-sensitive. If you need to edit order, please reach out to supportATjoystreet.com.au immediately. If we are unable to fulfil your request and you wanted to add more quantity, please place another order.
WHERE ARE YOUR SUPPLIERS BASED?
We have got suppliers in USA.
WHEN WILL MY ORDER ARRIVE?
Please refer to Shipping policy for details
WHAT ARE THE SHIPPING CHARGES?
Standard AusPost shipping charge is $10 and Express Post is $15. Note that the shipping charges would vary depending on the weight of the products in your cart.
WHY IS MY ORDER BEING SHIPPED IN DIFFERENT PACKAGES?
If you have a multi-item order, each item may be shipped from a different international warehouse, depending on which one has them available the fastest. Alternatively, if an item is popular and on a bit of a back order, we might ship your items at different times, in different packages, to prevent holding up your order and to get it to you as fast as possible!
WILL I HAVE TO PAY CUSTOMS & DUTIES?
You are responsible for customs & duties within your own country. For further information, we recommend contacting your local customs office. We are legally required to declare the full value paid on shipments and must include an invoice for customs should they require it.
FAULTY ITEMS AND OUR RETURNS POLICY
We are sorry if you have received a damaged or faulty product.
Our returns are easy and hassle-free. Please refer to refund policy for details.
DO YOU HAVE A PHYSICAL STORE?
We have online presence only thus we can say that Internet is our storefront. Our suppliers send items to you directly.